Refund policy
Summit 4x4 Returns and Refund Policy
1. Returns Eligibility
We accept returns under the following conditions:
- The product must be returned within 14 days of collection or delivery.
- The product must be in unused condition, in its original packaging, and include all accessories, manuals, and documentation.
- Returns must be pre-approved by Summit 4x4. Contact us at sales@summit4x4.co.nz before initiating a return.
2. Non-Returnable Items
We do not accept returns for:
- Products that have been used, damaged, or altered.
- Products not returned in their original packaging.
- Custom orders or clearance items.
3. Return Process
- Contact Us: Email us to initiate your return, providing your order number, reason for return, and photos of the product if applicable.
- Approval: Once approved, we will provide return instructions, including the return address.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error.
- Inspection: Once we receive the returned product, we will inspect it to confirm eligibility.
4. Refunds
- Refunds will be processed once the returned product has been inspected and approved.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
5. Faulty or Damaged Items
If your product arrives faulty or damaged, please contact us immediately with photos of the issue.
- Faulty items will be repaired, replaced, or refunded at our discretion.
- Claims must be made within 7 days of collection or delivery.
6. Warranty Claims
Warranty-related returns are subject to the terms outlined in our Warranty Policy. Please ensure you follow care and maintenance instructions to avoid voiding your warranty.
Contact Us for Returns
📧 sales@summit4x4.co.nz
Thank you for choosing Summit 4x4